Returns & Exchanges

Returns Policy:

At Divot Caddies, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Divot Tool, you can initiate a return within 30 days of receiving the product.

Our Returns Process:

  1. Contact Customer Support: To begin the returns process, please reach out to our friendly customer support team through email or phone. They will guide you through the steps and answer any questions you may have.
  2. Return Authorization: After verifying your purchase details, we will provide you with a Return Authorization (RA) number. Please include this number in your return package to ensure a smooth processing of your return.
  3. Secure Packaging: Safely pack the Divot Tool in its original packaging or a suitable box to prevent damage during transit.
  4. Ship the Return: Once your return is authorized, please ship the item to the address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
  5. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it is in its original condition. After the inspection, we will process your refund, excluding any shipping fees, back to your original payment method.

Please note: 

The returned Divot Tool must be in its original condition and not show signs of wear or damage.

The customer is responsible for the return shipping costs unless the return is due to a product defect.

If you have any questions or need assistance with your return, feel free to contact our customer support team. We are here to ensure your satisfaction and a hassle-free returns experience. Thank you for choosing Divot Caddies™ and we hope you enjoy your golfing experience to the fullest!

How can i get in touch with Divot Caddies™

For any inquiries or assistance, feel free to reach out to our customer support team through the contact form on our website or via email at support@divotcaddies.com.

How long does it take to get my order?

We ship your order with UPS:

-Ground shippingusually takes 5–8 business days (Mo-Fr)
-Express deliveryusually takes 3–5 business days (Mo-Fr)

Please note that these shipping times might vary depending on higher than expected amount of customer purchases or current global events.

Once your order is ready to be picked up by the carrier, we will send you all relevant tracking information to your indicated email address.

I ordered to the wrong address. What do I do?

As long as your order has not yet been shipped, we can easily change the shipping address for you. Just send us a message with your invoice number and the correct address to support@divotcaddies.com.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund. Please refer to our Returns Policy page for further questions

How do I cancel my order?

We process orders quickly so canceling an order must be done right away. If you have a change of heart, please immediately email us at support@divotcaddies.com.

• If your order hasn’t been picked, we can cancel it right away and refund you 100% of your order.

• If your order has been picked but not yet shipped, there is a $25 cancellation fee.

• If your order has already shipped, you will have to wait to receive the order and process a return request. We will send a return shipping label for domestic orders, and return shipping instructions for international customers.

• We will then refund your entire order, less the cost of the return shipping label (if applicable).

What do I do if I receive a damaged product?

While we take great pride in the quality of our products, sometimes items and other merchandise become damaged in transit or may have manufacturer defects.

If you receive a damaged or defective item, please contact us immediately at support@divotcaddies.com. and tell us about the problem. If there is physical damage you can see, please include pictures of the damage with your email. We will do our best to swiftly resolve the problem.

What happens if my package was marked 'DELIVERED' but I didn't receive it

We provide tracking numbers for all our orders to ensure you receive the best service possible. However, it is your responsibility to track your package through to delivery.

In the rare instance that your package is marked delivered but you didn’t receive it, please check all exterior doors and areas out of plain sight, with your neighbors or in your mailroom (if you live in an apartment). Sometimes shipments are left out of sight for safety reasons, mistakenly delivered to a neighbor, or overlooked in a mailroom.

If you still can’t find your delivery, please email us at support@divotcaddies.com so we can investigate.