Refund policy
Returns Policy:
At Divot Caddies, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Divot Tool, you can initiate a return within 14 days of receiving the product.
Our Returns Process:
- Contact Customer Support: To begin the returns process, please reach out to our friendly customer support team through email or phone. They will guide you through the steps and answer any questions you may have.
- Return Authorization: After verifying your purchase details, we will provide you with a Return Authorization (RA) number. Please include this number in your return package to ensure a smooth processing of your return.
- Secure Packaging: Safely pack the products in its original packaging or a suitable box to prevent damage during transit.
- Ship the Return: Once your return is authorized, please ship the item to the address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
- Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it is in its original condition. After the inspection, we will process your refund, excluding any shipping fees, back to your original payment method.
Please note:
The returned Products must be in its original condition and not show signs of wear or damage.
The customer is responsible for the return shipping costs unless the return is due to a product defect.
If you have any questions or need assistance with your return, feel free to contact our customer support team. We are here to ensure your satisfaction and a hassle-free returns experience. Thank you for choosing Divot Caddies™ and we hope you enjoy your golfing experience to the fullest!